Terms of Service

Quotes and pricing

Quotes are based on the property details you provide. If the home differs materially from what was described, we will contact you with a revised estimate before starting additional work.

Scheduling and access

We provide an arrival window for each visit. You are responsible for providing safe access to the property. If our team cannot access the home, a lockout fee may apply.

Booking deposit policy

A deposit may be required to reserve your cleaning appointment. Deposits are applied toward the final service total. Deposits are refundable for cancellations made at least 24 hours before the scheduled appointment. Cancellations or rescheduling within 24 hours may result in the deposit being forfeited.

Recurring customers are not asked for a deposit after the first visit. We keep a valid card on file instead so repeat service stays friction-free.

Cancellations

Reschedule or cancel free of charge up to 24 hours before your appointment. Same-day cancellations, changes inside the 24-hour window, or lockouts where our team cannot access the home are subject to a $50 late cancellation fee.

Satisfaction guarantee

If any area does not meet our checklist standard, contact us within 24 hours of your cleaning and we will return to re-clean that area at no cost.

Liability

Please secure irreplaceable or high-value items before service. Report any damage within 48 hours so we can resolve it promptly.

Payment

Payment is due upon completion of service unless otherwise arranged. Recurring plans are billed after each visit at the agreed rate using the card kept on file. Deposits and cancellation fees can be paid securely online at /pay.